This Privacy Policy describes how Elite Exterior Services ("we", "us", or "our") collects, uses, and shares information about you when you visit our website, request a quote, or use our services. This page is maintained by Elite Exterior Services to answer common privacy questions and does not constitute legal advice.
1. Information We Collect
We collect information you voluntarily provide, including:
- Name, phone number, email address, and service address
- Details about the service you're requesting
- Messages you send us by form, email, text, or phone
We also automatically collect basic technical information when you visit our site (such as IP address, browser type, pages viewed, and referring URL) via standard web logs and cookies.
2. How We Use Your Information
- To respond to quote requests and provide the services you ask for
- To schedule appointments and communicate about your job
- To send appointment reminders, invoices, and follow-ups
- To improve our services and website
- To comply with legal obligations
3. How We Share Information
We do not sell your personal information. We share information only with service providers who help us run our business (for example, scheduling software, payment processors, and communication tools) and only to the extent needed. We may also disclose information when required by law.
4. Text Messaging
If you provide a phone number, you consent to receive service-related calls and text messages from us. Message and data rates may apply. Reply STOP to opt out at any time.
5. Cookies
Our site uses cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used. You can disable cookies in your browser, though some features may not work correctly.
6. Data Retention
We keep customer records only as long as needed to provide services, meet legal and tax requirements, and resolve disputes.
7. Your Choices
You can request access to, correction of, or deletion of the personal information we hold about you by contacting us at the details below. California residents have additional rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of sale (we do not sell personal information).
8. Children's Privacy
Our services are directed to adults. We do not knowingly collect information from children under 13.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Changes to this Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our site or services after changes means you accept the updated policy.
11. Contact
Questions about this policy? Contact Elite Exterior Services at eliteexterior77@gmail.com or +1 (909) 263-6603.